Watch our free webinar
How to deliver a truly connected Customer Journey in retail & ecommerce
Johan Petersson
Retail & Ecommerce Lead at Data Talks
Learn how to unify your customer data (both online & offline) to create a better customer experience. Discover how to increase loyalty, retention and the average order value (AOV), by using a customer data platform.
If you have a question that you’d like to get answered, please email it to johan.petersson@datatalks.se
What we covered during the webinar:
- Why customer experience in retail and e-commerce is key to long-term success
- How to face and leverage a multi-touch customer journey
- How to get a 360° customer view of scattered data (online & offline)
- How to collect, analyze and act on your customer data with a Customer Data Platform.
- A checklist: How to differentiate wannabees from real CDP providers
- Use cases for retail & e-commerce businesses (Loyalty, retention, AOV, frequency)
- Q&A
